Service Now Platform Governance Manager

Building on our past. Ready for the future

Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.

Key Responsibilities

• Lead knowledge management strategy and implementation, facilitating seamless access to information and continuous improvement.
• Govern digital content and experiences to ensure accuracy, relevance, quality, and user‑centric interactions.
• Lead automation and AI‑enabled self‑service initiatives for efficient, independent issue resolution.
• Develop and enforce governance frameworks, policies, and compliance standards across digital operations.
• Drive strategic planning, design, and governance of the digital services catal...