Job Description

Responsibilities

  • Implement and manage ServiceNows SAM Pro module, ensuring optimal performance and compliance.
  • Integrate SAM Pro with Publishers to enhance overall IT operations.
  • Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
  • Maintain and enhance ITSM processes to ensure alignment with ITIL best practices.
  • Develop and implement strategies for software asset management, including compliance, license optimization, and cost reduction.
  • Conduct regular audits and assessments to ensure data accuracy and compliance with licensing agreements.
  • Provide technical support and troubleshooting for SAM Pro and related modules.
  • Create and maintain documentation, including process flows, configuration guides, and training materials.
  • Stay updated with the latest ServiceNow features and industry trends to continually improve the SAM Pro modules eff...

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