Service Now Technical Solutions Lead - CSDM, IT Asset & Service Configuration

Permanent Full Time

The ServiceNow Technical Solutions Lead plays a pivotal role in implementing and advancing the Common Service Data Model (CSDM) practice. This role is responsible for ensuring the successful adoption of CSDM principles, aligning data models with organisational needs, and guiding teams through the integration and modernisation of data discovery practices.

Partnering closely with the Service Configuration Manager and IT Asset Management Manager, you will lead technical improvements and innovations across service configuration and asset management processes and platforms. Your leadership ensures that Service Configuration Management and IT Asset Management practices are optimised, CI/asset data management is streamlined, and the overall service management strategy aligns with business objectives.

Drawing on deep technical expertise in the ServiceNow platform—including ITOM Discovery, Service Configuration Management, and IT Ass...