Job Description

RESPONSIBILITIES

  • Perform IT service desk operations for all support issues relating to internal systems infrastructure, hardware, and software, investigating these issues and seeing them through to resolution with interfacing to Global IT.
  • Install and configure desktops PCs, laptops, smartphones, and mobile devices with appropriate software applications according to Global IT standards and IT guidelines.
  • Implement the Global IT policies and procedures
  • Interacting with internal customers and working collaboratively with them
  • Liaise with third-party suppliers to ensure services provided are maintained at the highest level
  • Procure and prepare equipment and provide IT training with regards to the onboarding of new starters
  • Preparation of reports and interface function for the local management
  • Phase-in / phase-out of hardware and software and manage the IT inventory
  • Document and update processes, polici...

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