Service Operations Director

Mission Lead the endtoend services operations in Iberia. Ensure optimal performance of field service operations, refurbishment operations, equipment delivery and lifecycle management of beverage / HORECA equipment. You will drive operational excellence, cost control, customer satisfaction and align operations with the companys sustainability goals. Improve business financial results and deliver budgeted P&L costs. Key Responsibilities Lead and manage service operations teams : field service, technician scheduling and dispatch, refurbishment centers, equipment delivery, and spare parts distribution. Manage budgets, costcontrol, forecasting, serviceoperating P&L and contribute to profitability of service operations. Define and monitor operational KPIs such as firsttime fix rate, equipment uptime, cost per repair, spareparts inventory turns, refurbishment throughput. Optimize equipment delivery by aligning with the logistics team. Review and establish SOPs to improve productivity and cost...