Job Description

DUTIES AND RESPONSIBILITIES — Service Operations Manager Customer Service & Front‑End Experience
  • Champion corporate and division customer service programs to meet or exceed established service goals.
  • Ensure a positive, efficient customer experience by directing front‑end traffic flow, lane coverage, checkstand efficiency, and timely customer assistance.
  • Handle customer inquiries, complaints, and concerns professionally; escalate to the Store Director as needed.
  • Serve as an overflow cashier when required to support service levels.
    • Front-End Leadership & Staff Management
  • Manage and schedule Front End Clerks, Courtesy Clerks, Service Operations Assistants, Service Supervisors, and Customer Service Center Clerks.
  • Create, post, and communicate department schedules using approved scheduling systems; adjust schedules as needed to meet customer and business demands.
  • Oversee front‑end employee training in partnership...

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