Job Description

DUTIES AND RESPONSIBILITIES Customer Service & Front End Experience
  • Champion corporate and division customer service programs to meet or exceed customer service goals.
  • Respond to incoming calls professionally and resolve customer complaints, escalating to the Store Director when appropriate.
  • Supervise and ensure fast, friendly, and accurate service throughout the entire Front End.
  • Serve as an overflow cashier when needed to maintain service levels.
    • Front End Operations & Oversight
  • Direct and supervise all front end operations, ensuring efficient customer traffic flow and adequate lane coverage.
  • Monitor and maintain cleanliness and appearance of the Front End sales floor, restrooms, entryway, and parking lot.
  • Ensure proper function and accuracy of the Point of Sale (POS) system.
  • Maintain the fresh, full appearance of checkstand merchandisers and ensure proper signage.
  • Ensure all front end eq...

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