Job Description
Position Summary
Process and track cancellations of services or devices (e.g., tablets, Vehicle 100, Geotab trackers).
Deactivate devices in the system to prevent unnecessary billing or usage.
Send invoice emails to the appropriate contacts promptly and accurately.
Update and maintain billing information, including new charges, cancellations, or customer detail changes.
The System Governance Coordinator is responsible for managing critical system-related processes, including device cancellations, deactivations, billing updates, invoice communications, and reporting. This role supports Training Program Management (TPM) by handling learner account activations, deactivations, and enrollments, as well as generating key weekly and monthly reports. The position ensures accuracy, compliance, and timely execution of all governance activities, enabling smooth operational and training workflows.
Job Responsibilities
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