Service Operations Representative

**Job Summary**
- This role is responsible for managing sales documentation, updating CRM data, and assisting in sales support strategy development. The role conducts market research, handles escalated customer issues, and analyzes customer feedback. The role contributes to sales forecasting and process optimization while supporting the professional development of junior team members.
**Responsibilities**
- Ensures proper organization and management of sales-related documentation, contracts, invoices, and purchase orders.
- Maintains and updates customer information in the CRM (Customer Relationship Management) system, ensuring data accuracy and completeness.
- Assists in the development and execution of sales support strategies and initiatives to improve overall sales performance and efficiency.
- Identifies opportunities for process optimization and suggests improvements to streamline sales support operations and enhance customer satisfaction.
- Manages escalated...