Service Operations Supervisor - East

Overview

The CT Service Supervisor is responsible for ensuring that the services are delivered efficiently and accurately for all customer deployments and to ensure customer satisfaction. The supervisor ensures that all service engineers are trained, certified and skilled to execute the job.

Responsibilities

• Work closely with planners, service operations manager, technical support and Sales team to carry out instructions accurately and efficiently
• Monitor service engineers’ performance in terms of behavior, technical knowledge, skill, customer centricity and compliance to standard operating procedures
• Track and monitor KPIs such as Safety, First Time Fix, Certification, Customer Satisfaction, MAM Sync, Time on site and other related KPIs leading to service excellence
• Ensure that all service engineers are properly equipped with the proper tools and PPEs
• Enforce all service engineers to comply with all SOP which incl...