Service Operations & Warranty Coordinator

Company:

• UTS ServicePros (UTS, LLC) Location: Richardson, TX (Dallas–Fort Worth Metroplex) Salary: $50,000 – $60,000 annually, plus monthly performance bonuses Schedule: Monday – Friday, 40 hours per week Benefits: Medical, Dental, Vision, and 401(k) --- Overview UTS ServicePros is seeking a proactive and highly organized Service Operations & Warranty Coordinator to join our nationwide window and door service team.


• This role is ideal for someone skilled in field service operations, logistics coordination, and customer service administration.
• You will oversee a multi-state territory, managing communication and scheduling between Independent Field Technicians, Homeowners, Parts Locations, and Manufacturers to ensure timely and high-quality warranty service completion.

Success in this position requires strong communication, problem-solving, and multitasking abilities, along with a process-driven mindset focused on operational efficiency and customer satisfaction. --- Key Responsibilities · Coordinate and oversee field service operations for inspections, repairs, and replacements of window and door     products under warranty. · Manage technician dispatch and scheduling to ensure timely completion of work orders across assigned               territories. · Facilitate logistics and parts coordination, ensuring the correct components are available for each job and            tracking shipments as needed. · Serve as the primary liaison between Independent Contractors, Homeowners, and Manufacturers to maintain       smooth service flow. · Communicate with manufacturers to secure approvals, confirm warranty coverage, and ensure compliance           with service standards. · Collaborate with internal Customer Service and Operations teams to resolve escalations and ensure customer     expectations are met. · Monitor service performance metrics and analyze trends to identify opportunities for operational and process         improvement. · Train and support field technicians on company procedures, manufacturer requirements, and service                     documentation standards. · Maintain up-to-date knowledge of manufacturer warranty policies and communicate updates internally and           externally. · Contribute to a culture of efficiency, accountability, and excellence in every customer interaction. --- Qualifications & Skills · Education:

• High school diploma or equivalent required; additional education or certification in logistics,       business operations, or customer service preferred. · Experience: o 2–4 years in a related role such as Field Service Coordinator, Warranty Administrator, Operations Coordinator,     or Logistics Specialist. o Experience managing service territories, coordinating technicians, or overseeing warranty claims is highly             valued. · Technical Skills: o Proficiency in Microsoft Office Suite (Excel, Outlook, Teams) and CRM or field service management platforms. o Ability to interpret warranty documents, service reports, and manufacturer specifications. · Soft Skills: o Strong organizational, time management, and multitasking abilities. o Excellent written and verbal communication with internal teams, vendors, and customers. o Customer-first mindset with strong problem-solving and conflict-resolution skills. o Ability to work independently and collaboratively in a fast-paced environment. · Industry Knowledge: Familiarity with window and door products or home construction services is a major plus      but not required. --- Why Join UTS ServicePros? · Competitive base salary with monthly performance incentives. · Comprehensive health, dental, and retirement benefits. · Professional development and advancement opportunities. · Work with a collaborative and supportive team in a growing, nationwide company. --- About UTS ServicePros UTS ServicePros partners with many of the industry’s leading window and door manufacturers to “Deliver the Manufacturer’s Promise” by providing exceptional field service for products under warranty.


• Our corporate headquarters in Richardson, TX, manages nationwide service operations—connecting customers, technicians, and manufacturers to ensure efficient and professional warranty fulfillment.
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