Job Description
The Parts Order Desk Agent plays a key role in supporting our customers by processing part orders, generating quotes, providing timely updates, and resolving inquiries related to parts and returns. This position ensures accuracy, efficiency, and a high level of service in every customer interaction.
**Your role:**
+ Accurately process and manage parts orders in a timely manner using our internal systems.
+ Create and submit quotes for parts based on customer needs and inventory, ensuring clear communication and updates.
+ Address return requests and warranty validations according to company policy, collaborating with teams like Billing, Technical Support, and Logistics to resolve issues.
+ Maintain comprehensive records and documentation for orders, approvals, and customer communications while ensuring prompt responses within service level agreements.
+ Deliver exceptional customer service by effectively balancing speed and accuracy...
**Your role:**
+ Accurately process and manage parts orders in a timely manner using our internal systems.
+ Create and submit quotes for parts based on customer needs and inventory, ensuring clear communication and updates.
+ Address return requests and warranty validations according to company policy, collaborating with teams like Billing, Technical Support, and Logistics to resolve issues.
+ Maintain comprehensive records and documentation for orders, approvals, and customer communications while ensuring prompt responses within service level agreements.
+ Deliver exceptional customer service by effectively balancing speed and accuracy...
Apply for this Position
Ready to join Philips? Click the button below to submit your application.
Submit Application