Job Description

JOB DESCRIPTION

Job Title

Service Parts Administrator (Panama City)

Job Description

The Parts Order Desk Agent plays a key role in supporting our customers by processing part orders, generating quotes, providing timely updates, and resolving inquiries related to parts and returns. This position ensures accuracy, efficiency, and a high level of service in every customer interaction.

Your role:

  • Accurately process and manage parts orders in a timely manner using our internal systems.

  • Create and submit quotes for parts based on customer needs and inventory, ensuring clear communication and updates.

  • Address return requests and warranty validations according to company policy, collaborating with teams like Billing, Technical Support, and Logistics to resolve issues.

  • Maintain comprehensive records and documentation for orders, approvals, and customer communications while ensuring prom...

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