Job Description
Job Description
- Lead and support teams, fostering a service-oriented mindset and strong accountability for customer outcomes. Partner closely with senior leadership to execute initiatives that elevate service quality and customer satisfaction.
- Oversee customer operations to ensure service levels, productivity targets, and quality standards are consistently met. Proactively identify and resolve operational issues to minimize service disruption.
- Leverage data and insights to streamline workflows, improve response times, and enhance overall service effectiveness. Monitor key performance indicators and recommend actionable improvements.
- Contribute to the development and rollout of training programs that ensure consistent service delivery. Support ongoin...
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