Service Performance Operations - Team Lead

Lead and support teams, fostering a service-oriented mindset and strong accountability for customer outcomes. Partner closely with senior leadership to execute initiatives that elevate service quality and customer satisfaction. Oversee customer operations to ensure service levels, productivity targets, and quality standards are consistently met. Proactively identify and resolve operational issues to minimize service disruption. Leverage data and insights to streamline workflows, improve response times, and enhance overall service effectiveness. Monitor key performance indicators and recommend actionable improvements. Contribute to the development and rollout of training programs that ensure consistent service delivery. Support ongoing coaching and capability-building to align with evolving operational needs. Assist in short- to mid-term workforce planning, ensuring adequate staffing and resource allocation to meet customer demand and business growth. Work cross-functionally with intern...