Job Description

.fit_to_content{width:%;height:auto}Your role

As a Service Planner, your mission is to take responsibility for planning the day-to-day work schedules of our field service engineers, ensuring that all planned service requirements are met in a timely and efficient manner.

You will

  • Effectively manage the use of the SAP planning systems.
  • Set the Engineers work schedules so as to maximise efficiency and minimise non utilised hours.
  • Ensure orders are correctly allocated and released to the engineer prior to the site visit date.
  • Liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
  • Monitor and record the progress of all customer orders to guarantee work is fully completed along with additional work planning.
  • Maintain all orders within SAP, to ensure all work is correctly allocated, so that quality reports can be gathered v...
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