Job Description
**Job Details**
**What you will do**:
The Senior Analyst, Service Portfolio Management (SPM) performs on a team in the function of Service Portfolio Management. This position ensures that services are inventoried and maintained within the Service Portfolio. This role works with other Service Management processes to ensure that the appropriate returns are achieved. This role also ensures that services are clearly defined and linked to the achievement of business outcomes, thus ensuring that all design, transition, and operational activities are aligned to the value of the published services.
**How you will do it**:
- Acts as part of the Service Portfolio Management team, responsible for the design, documentation and inventory of Services and Offerings.
- Participate in all Continual Service Improvement enhancements to the SPM process and ServiceNow implementation in accordance with Industry Good Practice (i.e., ITIL Framework).
- Participate in the organizational chang...
**What you will do**:
The Senior Analyst, Service Portfolio Management (SPM) performs on a team in the function of Service Portfolio Management. This position ensures that services are inventoried and maintained within the Service Portfolio. This role works with other Service Management processes to ensure that the appropriate returns are achieved. This role also ensures that services are clearly defined and linked to the achievement of business outcomes, thus ensuring that all design, transition, and operational activities are aligned to the value of the published services.
**How you will do it**:
- Acts as part of the Service Portfolio Management team, responsible for the design, documentation and inventory of Services and Offerings.
- Participate in all Continual Service Improvement enhancements to the SPM process and ServiceNow implementation in accordance with Industry Good Practice (i.e., ITIL Framework).
- Participate in the organizational chang...
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