Service Portfolio Manager

Overview

The Service Portfolio Manager is responsible for defining, managing, and evolving the MSP’s service portfolio across Managed Security Services, Managed Infrastructure Services, and Consulting Services. The role ensures that all services in the catalog are strategically aligned, market-relevant, cost-effective, and deliverable at scale.

The Service Portfolio Manager acts as the custodian of the service catalog, bridging the gap between market demand, client requirements, and operational capability. By monitoring performance, financial viability, and service adoption, the Service Portfolio Manager drives continuous innovation, competitive differentiation, and profitable growth of the MICTS’s offerings.

Responsibilities

• Service Strategy and Portfolio Management
  • Own and manage the service catalog across all service domains:
  • Managed Security Services: Managed Security Operations Center (SOC), Cyberthreat Intelligence as a S...