Service Quality and Infrastructure Manager

The role of the Service Quality & Infrastructure Manager is to support key operational functions to ensure improved and consistent operation performance, specifically related to Service improvement, productivity, and compliance. Head of department, responsible for all Hungarian properties (4 facilities spread across Hungary) and fleet activities (currently 58 PuD vehicles, 65 company vehicles). Accountable for maintenance, management, and legislative control of all the above areas. Responsible for controlling the budget of all property and fleet related costs, specifically, leasehold renewal, energy, utilities, cleaning, fleet servicing and accident management.

Key tasks:

• Convert objectives from Operations Managers into an OPS implementation plan with objectives and delegation of tasks
• Analyse & Provide innovative solutions to service issues – ask WHY!