Job Description
Service Quality Manager
The Service Quality Manager supports Transdev's contracted services agreement with Nassau County by providing hands on street operation management and supervision with proactive measures, including the issuance of directives to bus operators to keep fixed route bus services running safely and on time in spite of obstacles from traffic events, weather, passenger disruptions and other potential service interruptions. When situations require variation from standard practice, such as detours and schedule adjustments, the SQM makes critical decisions and exercises the full authority of the Company.Delivery of high-quality service to the riding public is the foremost responsibility of the SQM. This position is multi-functional and may rotate in shifts from a desk at the Command Control Center, Check In/Out at the window, assigning buses to operators, driving in the field or boarding buses for real time service management and supervision. The work is often a series ...
The Service Quality Manager supports Transdev's contracted services agreement with Nassau County by providing hands on street operation management and supervision with proactive measures, including the issuance of directives to bus operators to keep fixed route bus services running safely and on time in spite of obstacles from traffic events, weather, passenger disruptions and other potential service interruptions. When situations require variation from standard practice, such as detours and schedule adjustments, the SQM makes critical decisions and exercises the full authority of the Company.Delivery of high-quality service to the riding public is the foremost responsibility of the SQM. This position is multi-functional and may rotate in shifts from a desk at the Command Control Center, Check In/Out at the window, assigning buses to operators, driving in the field or boarding buses for real time service management and supervision. The work is often a series ...
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