Service Reliability Engineer

Who we are

Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more .
About the team

At Mambu, our cloud-native banking platform is trusted by the world's most innovative financial institutions. As a Level 2 Support Engineer / SRE on the Support Engineering & Reliability Team (SERT), you will be the final technical escalation point for our most complex customer issues.

This role sits at the critical intersection of advanced technical support, software engineering, and production operations. You'll provide deep diagnostic expertise, owning the resolution of challenging customer cases and live production incidents end-to-end. We're looking for a customer-obsessed engineer who doesn't just resolve issues, but writes code to automate fixes, enhanc...