Service Reliability

Overview

Job Title: Senior Recovery Lead and Global Head of Service Reliability

Location: Sheffield (Hybrid)

6 month Contract

Service Management (SM)

Service Management’s purpose is to protect the availability, integrity and confidentiality of IT Services that underpin customer and colleagues experience of the brand. It is a multi-functional team comprising of Change Management, Incident Management, Problem Management, Service Level Management, Outage Management, Service Recovery and Service Insights and Reporting.

About the Role

We are seeking a senior technology leader to take on the dual role of Senior Recovery Lead and Global Head of Service Reliability. This is a highly visible, high-impact position reporting to the Global Head of Service Management, with a mandate to transform how we recover from incidents and build long-term service resilience.

This individual will lead a glob...