Service Representative

HVAC Customer Service Representative | 5-days onsite in Alexandria, VA | $21 - $23/hr | 6-month contract-to-hire

Job Description

As a HVAC Customer Service Representative (CSR), you will play a vital role in ensuring outstanding customer service and satisfaction. You will be the first point of contact for our customers and will work closely with our HVAC technicians and clients to coordinate service requests, address inquiries, and provide exceptional support.

Responsibilities

• Manage inbound and outbound customer calls, emails, and inquiries professionally and courteously.
• Schedule service appointments and effectively communicate with customers regarding service timelines and expectations.
• Coordinate with HVAC technicians to optimize service schedules and dispatch them to job sites efficiently.
• Provide technicians with necessary information and updates to enhance job performance and customer ...