Service SAS Manager (System & Application Services)

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Your role and responsibilities

In this role, you will ensure successful implementation of the service System sales strategy for India region, to profitably achieve qualitative and quantitative targets for life cycle management, service system products and solutions. Analyze service market potential, with full focus on installed base (IB) penetration and ensure customer relationship management. Lead and develop the Service System Sales team to exceed the sales targets through high performance to ensure high levels of customer satisfaction & Business results.

The work model for the role is: #Li-onsite

In this role you will be contributing for Robot & Discrete Automation in Bangalore/Faridabad, India

You will be mainly accountable for:

• Creating, planning, and implementing service sales strategies by increasing the Installed Base (IB) penetration through effective utilization of IB database.
• Participating in negotiations of major contracts to secure service sales volume.
• Ensuring the setting, periodic-review, and achievement of service sales targets by providing cost effective solutions to the customers and initiating improvement plans as needed
• Obtaining feedback on sales development, distributing of resources for service sales activities, and reporting current market status.

Qualifications for the role

• BE/B. Tech in Electrical, Electronics, or Mechatronics Engineering with 20+ years of overall experience.
• 15+ years of sales experience, including handling business volumes exceeding USD 6 million and managing wide geographies (preferably country‑level).
• Minimum 10 years of relevant experience in Robotics Customer Service Sales, with exposure to field service in robot operation and maintenance preferred.
• Strong techno‑commercial expertise with proven skills in contract management, sales management, upgrades, replacements, and project management (end‑to‑end handling from proposals to collections).
• In‑depth knowledge of robots and robotic applications, PLC systems, logics, communications, field buses, and peripheral equipment; working knowledge of pneumatics, hydraulics, mechanical and electrical systems.
• Ability to work independently, adapt to new technologies, and manage extensive travel requirements.
• Excellent communication, presentation, analytical, and problem‑solving skills; assertive yet collaborative leadership style.
• Proficiency in SAP and SFDC tools for business and customer management.

More about us

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries.

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