Service Solution Manager

Overview

About Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Essential Duties And Responsibilities

• Own the onsite service sections of RFPs, RFIs, and customer proposals for APAC.
• Review customer RFP requirements related to SLA, response time, coverage hours, escalation, spare parts, and onsite support model.
• Define clear and executable service scope, assumptions, and exclusions for each proposal.
• Work closely with Sales to ensure servic...