Job Title:

Solutions Oriented Technical Professional

This role involves delivering remote technical support for complex systems, and collaborating with customers, internal teams to provide a high level of service across the EMEAI region.

• Troubleshooting issues related to Central Control systems, software, and network connectivity


• Managing service-related tasks such as database migrations, remote diagnostics, and system optimization


• Delivering remote support via phone, email and chat.


• Prioritizing multiple tasks under pressure,
  Maintaining accurate records,
  Providing excellent customer experience through empathy & communication skills.