Service Specialist Group (SSG)

Service Specialist Support

• Technical knowledge support to service engineers of CPSD and International business for complaints resolutions of VRF and Ducted products of Blue Star make and Other Make (Competition).
• Validation and commissioning of VRF projects done by CPSD and CAD
• Visiting VRF product sites across India for resolving aged and escalated cases to ensure early resolution of complaints improving turn around time and customer satisfaction index
• Market study for latest technologies on other make(competition) VRF products for AMC business and skill upgradation
• Strengthening the service operations by ensuring availability of relevant spares and software s for other make AMC business of INR 10 Cr at present.
• Provide solutions on cost saving by reducing material consumption in under warranty and AMC complaints through indigenization and alternate parts.
• Guide revamp team by providing cost effective solutions for changing...