Job Description
PURPOSE
The Senior Service Specialist position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level two support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist II position works closely with the customer facing teams and our carrier partners to execute the day-to-day operation as a highly transactional service team. A level II Service Specialist will focus on escalated customer issues, strategic processes, focus on higher level customers and will have proven their ability and knowledge based on Tier I expectations.
ESSENTIAL DUTIES & RESPONSIBILITIES
Advanced skills pertaining to standard processes and consistent customer communication.
Ability to identify and troubleshoot continuous improvement opportunities within the team.
Advanced Salesforce knowledge and abilities.
Abil...
The Senior Service Specialist position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level two support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist II position works closely with the customer facing teams and our carrier partners to execute the day-to-day operation as a highly transactional service team. A level II Service Specialist will focus on escalated customer issues, strategic processes, focus on higher level customers and will have proven their ability and knowledge based on Tier I expectations.
ESSENTIAL DUTIES & RESPONSIBILITIES
Advanced skills pertaining to standard processes and consistent customer communication.
Ability to identify and troubleshoot continuous improvement opportunities within the team.
Advanced Salesforce knowledge and abilities.
Abil...
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