Job Description
At a glance
Position:Service Specialist
Primary Location:Navi Mumbai (IND), India
Schedule:Full time
Date Posted:01/20/2026
Job Number:R2064625
Position Type:Regular
Workplace Type:Onsite
At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and this role
Using expanded conceptual and practical knowledge, has accountability for design, transition, and/or operations of infrastructure services. For design, responsible for the design of integrated, workable solutions that meet stakeholder requirements and address capability gaps. For transition, the responsible for the delivery and implementation of new services and service changes. For operations, responsible for a high-level of client satisfaction, run-the-business IT operations, SLAs, service operations, and operational service improvements. Responsible for maximizing adoption and value of services for the intended audience.
In this role, you will require understanding of key business drivers for your discipline and function. You will need to be able to expand conceptual and working knowledge related to your discipline or functional area. You are expected to provide informal guidance to new team members and be able to explain complex information to others.
It is your responsibility to use technical experience, established practices, and personal judgement to analyze and resolve straightforward problems. Your performance impacts the quality of your own work and your team’s work and requires that you work within established guidelines and policies.
Responsibilities
+ Design, define, and document solutions to meet functional, technical, security, and performance requirements while ensuring conformance to standards and complying with Enterprise Architecture strategies and direction.
+ Provide consultations as SME for Integration technologies to exterior teams and business teams.
+ Understand broader technical vision of the IT organization and align solutions accordingly.
+ Lead the definition, design, and documentation of technical environments.
+ Lead and implement continuous improvement efforts.
+ Ability to lead a small team, work independently, and as a team member.
+ Ensure established SLA and KPI metrics are met.
+ Assist with project shaping arrangements, along with workload planning.
Qualifications
+ Bachelor degree in IT discipline preferred or a minimum of 5 years of relevant experience.
Your skills
+ Familiar with SAP systems, ETL concepts, and common database and application integrations.
+ Ability and strong desire to be a technical leader and SME.
+ Basic understanding with common web communication protocols (HTTP/HTTPS, REST, SOAP, ODATA).
+ Knowledge of common authentication methods and certificates (SSO, OAuth, SAML, Basic, Keypairs).
+ Be comfortable learning and managing new technologies.
+ Aptitude to learn quickly.
+ Strong collaboration and communication skills.
Integration Platforms and Technologies
+ SAP Data Services (i.e. BODS)
+ SAP Business Technology Platform and Cloud Foundry
+ SAP Cloud Platform Integration
+ SAP API Management
+ Azure Event Driven Architecture
+ Azure Service Bus
+ Azure Data Factory
+ Globalscape SFTP
Additional notes
+ No relocation support is provided on the role.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
+ Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
+ Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
+ Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
+ Employee stock purchase programs (availability varies depending on location).
+ Student Debt Retirement Savings Match Program (U.S. only).
+ Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
+ Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
+ Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
+ Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
+ Competitive yearly vacation allowance.
+ Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
+ Paid time off to care for family members who are sick or injured.
+ Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
+ Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
+ On-site fitness facilities to help stay healthy and active (availability varies depending on location).
+ Employee discounts for online shopping, cinema tickets, gym memberships and more.
+ Additionally, some of our locations might offer:
+ Transportation allowance (availability varies depending on location)
+ Meal subsidiaries/vouchers (availability varies depending on location)
+ Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
Join our team, we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.
Position:Service Specialist
Primary Location:Navi Mumbai (IND), India
Schedule:Full time
Date Posted:01/20/2026
Job Number:R2064625
Position Type:Regular
Workplace Type:Onsite
At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and this role
Using expanded conceptual and practical knowledge, has accountability for design, transition, and/or operations of infrastructure services. For design, responsible for the design of integrated, workable solutions that meet stakeholder requirements and address capability gaps. For transition, the responsible for the delivery and implementation of new services and service changes. For operations, responsible for a high-level of client satisfaction, run-the-business IT operations, SLAs, service operations, and operational service improvements. Responsible for maximizing adoption and value of services for the intended audience.
In this role, you will require understanding of key business drivers for your discipline and function. You will need to be able to expand conceptual and working knowledge related to your discipline or functional area. You are expected to provide informal guidance to new team members and be able to explain complex information to others.
It is your responsibility to use technical experience, established practices, and personal judgement to analyze and resolve straightforward problems. Your performance impacts the quality of your own work and your team’s work and requires that you work within established guidelines and policies.
Responsibilities
+ Design, define, and document solutions to meet functional, technical, security, and performance requirements while ensuring conformance to standards and complying with Enterprise Architecture strategies and direction.
+ Provide consultations as SME for Integration technologies to exterior teams and business teams.
+ Understand broader technical vision of the IT organization and align solutions accordingly.
+ Lead the definition, design, and documentation of technical environments.
+ Lead and implement continuous improvement efforts.
+ Ability to lead a small team, work independently, and as a team member.
+ Ensure established SLA and KPI metrics are met.
+ Assist with project shaping arrangements, along with workload planning.
Qualifications
+ Bachelor degree in IT discipline preferred or a minimum of 5 years of relevant experience.
Your skills
+ Familiar with SAP systems, ETL concepts, and common database and application integrations.
+ Ability and strong desire to be a technical leader and SME.
+ Basic understanding with common web communication protocols (HTTP/HTTPS, REST, SOAP, ODATA).
+ Knowledge of common authentication methods and certificates (SSO, OAuth, SAML, Basic, Keypairs).
+ Be comfortable learning and managing new technologies.
+ Aptitude to learn quickly.
+ Strong collaboration and communication skills.
Integration Platforms and Technologies
+ SAP Data Services (i.e. BODS)
+ SAP Business Technology Platform and Cloud Foundry
+ SAP Cloud Platform Integration
+ SAP API Management
+ Azure Event Driven Architecture
+ Azure Service Bus
+ Azure Data Factory
+ Globalscape SFTP
Additional notes
+ No relocation support is provided on the role.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
+ Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
+ Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
+ Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
+ Employee stock purchase programs (availability varies depending on location).
+ Student Debt Retirement Savings Match Program (U.S. only).
+ Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
+ Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
+ Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
+ Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
+ Competitive yearly vacation allowance.
+ Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
+ Paid time off to care for family members who are sick or injured.
+ Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
+ Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
+ On-site fitness facilities to help stay healthy and active (availability varies depending on location).
+ Employee discounts for online shopping, cinema tickets, gym memberships and more.
+ Additionally, some of our locations might offer:
+ Transportation allowance (availability varies depending on location)
+ Meal subsidiaries/vouchers (availability varies depending on location)
+ Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
Join our team, we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.
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