Job Description
Location: Delhi
Our client is a global leader in access control and entrance automation solutions, offering premium products such as automatic doors, flap barriers, turnstiles, boom barriers, and movable wall systems used across airports, IT campuses, commercial buildings, and hospitality projects.
️ Key Responsibilities
Lead and supervise a team of 8–10 technicians across multiple customer locations
Manage installation, commissioning, and servicing of access control and entrance automation systems
Conduct pre-sales technical site surveys and define installation requirements
Coordinate closely with Sales and Project teams to ensure site readiness and technical alignment
Ensure timely resolution of customer complaints through effective technician deployment
Plan and execute Preventive Maintenance Schedules (PMS) for AMC customers
Ensure AMC billing post successful PMS execution
Achieve monthly service revenue targets through AMC renewals, spares sales, and upgrade projects
Convert warranty customers into AMC customers
Prepare quotations, BOQs, and proposals for spares and system upgrades
What We’re Looking For
Diploma / Degree in Electrical, Electronics, or Mechanical Engineering
5–8 years of experience in service operations (access control, automation, or electro-mechanical systems preferred)
Proven experience in leading field service teams
Strong technical and troubleshooting skills
Excellent customer communication and stakeholder management abilities
Proficiency in MS Office and CRM tools
Our client is a global leader in access control and entrance automation solutions, offering premium products such as automatic doors, flap barriers, turnstiles, boom barriers, and movable wall systems used across airports, IT campuses, commercial buildings, and hospitality projects.
️ Key Responsibilities
Lead and supervise a team of 8–10 technicians across multiple customer locations
Manage installation, commissioning, and servicing of access control and entrance automation systems
Conduct pre-sales technical site surveys and define installation requirements
Coordinate closely with Sales and Project teams to ensure site readiness and technical alignment
Ensure timely resolution of customer complaints through effective technician deployment
Plan and execute Preventive Maintenance Schedules (PMS) for AMC customers
Ensure AMC billing post successful PMS execution
Achieve monthly service revenue targets through AMC renewals, spares sales, and upgrade projects
Convert warranty customers into AMC customers
Prepare quotations, BOQs, and proposals for spares and system upgrades
What We’re Looking For
Diploma / Degree in Electrical, Electronics, or Mechanical Engineering
5–8 years of experience in service operations (access control, automation, or electro-mechanical systems preferred)
Proven experience in leading field service teams
Strong technical and troubleshooting skills
Excellent customer communication and stakeholder management abilities
Proficiency in MS Office and CRM tools
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