Service Support Admin

Job Description

• Responsible for interfacing with Customers, Schedulers, Remote Service Eng. to handle a variety of service functions essentially by e-mail, but also by chat, phone and SAP CRM/C4C.
• Responds to and /or assists Agilent trade Customers and internal Customers in areas such as service order fulfillment processes, Customer service requests such as end-to-end order status management, repairs, qualifications requests, product exchanges or returns, accounts receivable collections, invoicing requirements, contract issues/administration, or lease administration.
• May be responsible for booking orders and processing quotes.
• Resolves problems by applying established policies, procedures, and tactics.
• May require the ability to read/write in English and Portuguese.

Qualifications

• Typically 1-3 years of relevant experience in a Customer-facing role.
• May require higher education or specialized trai...