Service Support Associate - 16 month contract

Temporary Full Time

What you will do:

• Acting as a liaison between clients and head office departments
• Handle routine client changes, administrative and claim inquiries
• Process client plan changes
• Ordering employee booklets, contracts, enrollment forms, ID cards, etc.
• Assisting service team with the preparation of new group submission materials, proposals and presentation materials
• Assisting sales team with the preparation of new business and in‑force quotes in addition to renewals and amendments
• Word processing duties including client correspondence, administration guides, census data requests, etc.
• Responsible for the creation of client and advisor reporting
• Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Workplace Solutions Team
• Provide back-up support to other positions on the te...