Service Support Coordinator (Spare Parts)

Prepare spare parts quotations and follow up with customers in a timely and professional manner.

Act as a key coordination point for customers on spare parts–related matters, maintaining regular communication and managing expectations.

Execute and manage spare parts order confirmations, ensuring accuracy and completeness.

Raise Purchase Requisitions (PR) in accordance with internal processes and approval requirements.

Apply for and maintain material codes in MDMS to support spare parts transactions.

Support and execute monthly Service Push initiatives in coordination with the service sales team.

Manage and process warranty claims for spare parts, ensuring proper documentation and follow-through.

Ensure timely, proactive, and transparent updates to customers on order status, delivery schedules, and any deviati...