Service Support Engineer

Black & Grey HR is hiring Service Support Engineer for a data center infrastructure solutions company in the UAE. The ideal candidate will be responsible for coordinating preventive maintenance activities, assigning field service engineers for work orders and call-outs, managing service repair jobs, and ensuring accurate and timely invoicing. This role requires strong organizational skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

• Schedule and coordinate Preventive Maintenance Visits (PMV) for AMC clients as per tracker timelines.
• Prepare and submit all necessary permit documents (PTW and related) for maintenance activities.
• Assign work orders to field service engineers for PMV site visits and urgent call-outs, ensuring efficient allocation of resources.
• Coordinate with OEM partners and clients for back-to-back contracts, scheduling, and document submis...