Service Support Executive

Responsibilities:

• Serve as the main contact point for customer enquiries and complaints via phone or email, ensuring timely follow‑up and resolution.
• To process quotations, ITQ/RFQ and supporting documents for submission.
• To prepare and process sales orders, service jobs and in the SAP and Field Service Management system.
• Maintain accurate service documentation, including reports and service records, and ensure all data is updated in the system.
• Coordinate with field service engineers, subcontractors, customers, and relevant authorities to ensure services are completed on schedule and to customer satisfaction.
• To generate weekly / monthly reports to assist management team in reaching their department goals.
• To perform various ad hoc duties and provide administrative support as assigned.

Requirements:

• Candidate must possess at least a professional certificate, Di...