Job Description
Primary Purpose of the Position:
The Service Desk is responsible for providing 24 x 7 support for end user requests or problems/issues with IT services/systems and platforms that are required to do business. This role is a primary interface between IT, and the Business. The scope of responsibility is to align with the global support model and the associated processes and metrics under the direction of the Regional Service Desk Supervisor and Global Service Desk Leader. Will be required to monitor and prioritize the support queues (email, phone, and ticket queues), provide first level support and assist with the continued maturity of support processes, and knowledge base articles.
Responsabilities:
- Collaborate with other Information Technology teams to ensure support to business users utilizing Ball Corp IT supported applications, devices, and supporting technology, is provided in a timely and courteous manner to effectuate complete customer satisfaction
Apply for this Position
Ready to join Ball Corporation? Click the button below to submit your application.
Submit Application