Service Support Representative I

Why Join Altec? The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada. This critical position is responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts, and Estimating. Responds to customer inquiries and resolves customer issues. Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction. The preferred location for this hire is St. Joseph, MO and Birmingham, AL. Responsibilities that Represent the Position Major Responsibilities Creates accurate and timely repair orders. Confers with customers, supervisors, and vendors to address questions, problems, or requests for service or equipment. Performs specific customer requirements for the opening and closing of Service Requests. Resolves problems with strong analytical and administrative abilities. Effectively repres...