Job Description
Responsibilities
PURPOSE OF POSITION:
• Responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts, Shipping, Exports and Estimating.
Responds to customer inquiries and resolves customer issues.
Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.
MAJOR RESPONSIBILITIES
Administrative Service Support
• Creates accurate and timely repair orders.
• Confers with customers, supervisors, and vendors to address questions, problems, or requests for service or equipment.
• Performs specific customer requirements for the opening and closing of Service Requests.
• Resolves problems with strong analytical and administrative abilities.
• Resolves Level 1 and 2 Installed Base updates.
• Effectively represents Team Altec; Communicates any customer needs/requests within ...
PURPOSE OF POSITION:
• Responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts, Shipping, Exports and Estimating.
Responds to customer inquiries and resolves customer issues.
Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.
MAJOR RESPONSIBILITIES
Administrative Service Support
• Creates accurate and timely repair orders.
• Confers with customers, supervisors, and vendors to address questions, problems, or requests for service or equipment.
• Performs specific customer requirements for the opening and closing of Service Requests.
• Resolves problems with strong analytical and administrative abilities.
• Resolves Level 1 and 2 Installed Base updates.
• Effectively represents Team Altec; Communicates any customer needs/requests within ...
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