Job Description
The Services Dispatcher will work directly with customers and internal departments to meet the service needs for our product line.
Main Responsibilities & Tasks:
+ A single contact point of service hotline to answer customers’ complaints and inquiries on service
+ To respond quickly and efficiently to all in-coming BPS Service inquiries by telephone or e-mail and register all service requests promptly.
+ Generate and provide to customer service quotation on installation, repair and spare parts, and service contract renewals.
+ To assist in preparing tender documents for submission.
+ Proactively send reminders/call to customers for PM and service contract renewal.
+ Facilitates service engineer’s working schedule.
+ Update database for service-related information.
...
Main Responsibilities & Tasks:
+ A single contact point of service hotline to answer customers’ complaints and inquiries on service
+ To respond quickly and efficiently to all in-coming BPS Service inquiries by telephone or e-mail and register all service requests promptly.
+ Generate and provide to customer service quotation on installation, repair and spare parts, and service contract renewals.
+ To assist in preparing tender documents for submission.
+ Proactively send reminders/call to customers for PM and service contract renewal.
+ Facilitates service engineer’s working schedule.
+ Update database for service-related information.
...
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