Service Support Specialist

We are looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the stakeholders.

Key Responsibilities

• Resolving players’ disputes related to dealer actions or any other events that may impact the integrity of the game.
• Handling major incident management for all events affecting the availability of the Live Casino Service.
• Identifying and resolving all game irregularities resulting from dealer errors, software issues, or any other operational factors.

External Candidates

• Quick thinking and attention to detail.
• Analytical skills and multi-tasking.
• Ability to work under pressure and make decisions in stressful situations.
• Ability to work on different shifts.
• Good English skills (both verbal and written).
• Basic PC software knowledge and excellent command of Microsoft Office products in particu...