Service Support Specialist - Insurance - Spanish

Job Summary

As a Service Support Specialist at COVU, you will be responsible for responding to customer inquiries, assisting with policy servicing, and ensuring customer satisfaction through efficient case management. You will work with various internal teams, managing account billing, policy renewals, and responding to carrier notices. This role requires a strong sense of urgency, adaptability, and a proactive attitude toward meeting daily and monthly performance metrics.

Key Responsibilities

• Insurance Policy Servicing: Manage and update customer policy information, assist with policy renewals, and handle carrier notices.
• Customer Inquiries: Answer general inquiries and respond to customer needs with accurate and timely information.
• Account Management & Billing: Assist customers with account management, billing inquiries, and non-premium bearing policy amendments.
• Data Management: Update cus...