Job Description
**SERVICE TECH II**
**Description**
Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customer’s site.
Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
Coaches on preventative maintenance activities and basic repairs completed by customer employees
Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
Maintains work area and tools for cleanliness and...
**Description**
Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customer’s site.
Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
Coaches on preventative maintenance activities and basic repairs completed by customer employees
Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
Maintains work area and tools for cleanliness and...
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