Job Description

Service Technical Specialist

Position Title: Service Technical Specialist
Department: Service

Location: Mississauga, ON

Position Type: Full-time


Objectives

This position supports the objectives of the Service team, and in particular, providing technical and service-related assistance to dealers/customers by maximizing HINOEDGE case management utilization.


Main Responsibilities & Skills

Technical Support

  • Monitor and assist dealer service activities through HINOEDGE /Connected Vehicle platforms

  • Extend the use of HINOEDGE case management to reduce downtime by providing proactive support based on recorded DTC’s (tech tips, quick reference etc.)

  • Liaison with HMS Ultimate team for the operation and functional improvements of HINOEDGE

  • Provide technical assistance to dealer service through the Service Inbox and through phone

  • Provide technical assistance to Parts and ...
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