Job Description

Main Duties:


  • Perform planned services on MULTIVAC Australia supported equipment installed on customer sites;

  • Travel to customer sites as required to diagnose and rectify technical issues causing breakdowns;

  • Investigate and proactively work to correct problems where machines are not performing at required levels;

  • Perform machine services and rebuilds in MULTIVAC workshop as required;

  • Provide technical phone support to customers where onsite attendance is not able to be provided;

  • Liaise with management on service-related matters within Australia;

  • Attend machine -specific training courses as directed;

  • Comply with local safety guidelines and ensure risks are identified and controlled whilst working on customer sites and MULTIVAC offices.

    • Relationships and Authority:

  • Reports directly to State Service Manager

    • Required Skills:

  • A current Electrician’s Licence OR be a trade qualified Fitter / Mechanic with a Restricted Electrical License;

  • Experience in the food industry packaging or processing equipment is an advantage;

  • Electronics skills and knowledge of PLC driven processes is mandatory;

  • Advance knowledge of motor, servomotor and drive technology is a plus;

  • Ability to interpret electrical and pneumatic drawings to a component level;

  • Proven customer service skills;

  • Willingness to work weekends, travel at short notice and work flexible hours as required;

  • Current Drivers License; and

  • A strong work ethic and excellent communication skills.

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