Service Technician

PHINIA: Advancing sustainability today powering a cleaner tomorrow. PHINIA is an independent market‑leading premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships. Our strong brand portfolio includes DELPHI, DELCO, REMY and HARTRIDGE. With more than 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA.

PHINIA promotes and cultivates an inclusive culture, values diverse perspectives, and embraces collaboration. We strive to maintain a reputation for excellence while fostering the development of our talented employees. We believe in making a positive impact and take collective responsibility seriously.

The Service Technician is a customer‑facing technical support role responsible for delivering high‑quality support across PHINIA’s aftermarket portfolio. This role includes supporting workshops, distributors, and internal teams with timely, accurate, and effective guidance. The technician promotes product confidence, resolves technical queries, and supports revenue growth by identifying opportunities, reinforcing product value, and collaborating with sales teams to convert technical insight into sales outcomes.

• Provide prompt expert‑level technical in‑person support and phone, email or remote sessions for customers using Delphi’s diagnostic tools, fuel systems, emissions products and vehicle components.
• Translate complex technical issues into clear, solution‑driven advice that resolves queries efficiently while building customer trust.
• Tailor technical support to each customer’s capability and context, ensuring professional service regardless of skill level or business size.
• Maintain high‑quality records of all support interactions to enable traceability, trend analysis and knowledge base growth.
• Deliver technical guidance in a consultative manner that highlights the value and correct use of Delphi products, encouraging future purchases through positive experiences.
• Identify natural product or service upsell opportunities based on customer need—support them as a natural outcome of technical excellence.
• Liaise with sales teams to ensure seamless handover when technical support transitions into commercial opportunity.
• Support product demonstrations and trials where needed, collaborating with sales to reinforce solution benefits.
• Capture and analyse real‑world technical feedback from the field to inform product teams and improve service documentation.
• Create or contribute to technical bulletins, FAQs, training content and troubleshooting guides.
• Proactively identify recurring issues or product trends and escape as appropriate to drive resolution and customer protection.
• Work closely with Technical Trainers to share knowledge, support training events and align customer messaging across touchpoints.
• Support new product launches with technical readiness documentation and customer communication.
• Maintain a proactive learning mindset, keeping up to date with new vehicle technologies, diagnostic techniques and PHINIA innovations.

• 3 years experience in a similar position working for an automotive distributor or international supplier.
• Strong technical background in the automotive aftermarket or diagnostics sector.
• Proficient with vehicle systems including diagnostics, engine management, emissions and electrical systems.
• Excellent verbal and written communication skills with the ability to simplify complex concepts.
• Customer‑focused mindset with the ability to build rapport and trust under pressure.
• Logical problem‑solver with a methodical approach to diagnostics and product issues.
• Comfortable using CRM/ticketing tools, diagnostic software and standard office IT systems.
• Commercial awareness, understanding how technical service underpins business growth and brand loyalty.

• Experience of working in a global and cross‑matrix organization.
• Technical understanding of automotive industry and aftermarket.
• Commercial awareness of how technical service underpins business growth and brand loyalty.

We provide competitive compensation and benefit programs designed to attract, motivate, reward and retain an exceptionally talented and globally diverse workforce at all levels. Our programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. Benefits include health and well‑being resources, family‑centric policies, an agile workplace program and formal development opportunities at all career stages.

• Product Leadership – Innovation that brings value to our customers.
• Humility – Seeking out diverse perspectives and working collaboratively.
• Inclusivity – Recognizing our differences makes us stronger; we are bold and intentional.
• Net‑Zero – Committed to energy efficiency, waste reduction and beneficial reuse.
• Integrity – Taking responsibility for our decisions and doing what is right.
• Accountability – Taking ownership of our actions and driving results.

We are committed to continually improving our strong safety performance and supporting the health and wellness of our employees. We encourage safety learning and collaboration, and expect safe work practices, attendance of safety meetings and emergency training. All incidents, near‑misses and unsafe conditions should be reported immediately to the direct manager, Human Resources or Safety Representative.

PHINIA is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status.

PHINIA does provide sponsorship for employment visa status based on business need. However, applicants for this role must be currently authorized to work on a full‑time basis in the country where the position is based.

PHINIA does not seek or accept unsolicited resumes or offers from third‑party recruiters or staffing agencies. Any unsolicited information sent to PHINIA will be considered unenclosed and free of any fee or charge. Only members of our Human Resources team have the authority to engage or authorize recruiting services.

Carefully read the PHINIA Privacy Policy before using this website. Your ability to access and use this website and apply for a job at PHINIA is conditioned on your acceptance and compliance with these terms.

PHINIA makes no representations or guarantees regarding employment opportunities listed on any third‑party website. To protect against career scams, job applicants should never provide personal ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to online opportunities. Applicants are invited to contact PHINIA through PHINIA’s website to verify the authenticity of any employment opportunities.

Advancing sustainability today powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA please visit (website).

Employment Type: Part‑Time

Experience: 3+ years

Vacancy: 1

Key Skills: Mechanic Experience, Pest Control, Customer Service, Hand Tools, HVAC, Mechanical Knowledge, Automotive Repair, Service Technician Experience, Maintenance, Heavy Lifting, Equipment Repair, Troubleshooting