Service Technician

* Provide prompt, expert-level technical in person support and also phone, email, or remote sessions for customers using Delphi’s diagnostic tools, fuel systems, emissions products, and vehicle components.* Translate complex technical issues into clear, solution-driven advice that resolves queries efficiently while building customer trust.* Tailor technical support to each customer's capability and context, ensuring professional service regardless of skill level or business size.* Maintain high-quality records of all support interactions, ensuring traceability, trend analysis, and knowledge base growth.* Deliver technical guidance in a consultative manner that highlights the value and correct use of Delphi products, encouraging future purchases through positive experiences.* Identify natural product or service upsell opportunities based on customer need—not push sales but support them as a natural outcome of technical excellence.* Liaise with sales teams to ensure seamless handover when technical support transitions into commercial opportunity.* Support product demonstrations and trials where needed, collaborating with sales to reinforce solution benefits.* Work closely with Technical Trainers to share knowledge, support training events, and align customer messaging across touchpoints.* Support new product launches with technical readiness, documentation, and customer communication.* Maintain a proactive, learning mindset—keeping up to date with new vehicle technologies, diagnostic techniques, and PHINIA innovations* 3+ years’ experience in a similar position working for automotive distributor or international supplier* Strong technical background in the automotive aftermarket or diagnostics sector* Proficient with vehicle systems including diagnostics, engine management, emissions, and electrical systems* Excellent verbal and written communication skills, with the ability to simplify complex concepts* Customer-focused mindset with the ability to build rapport and trust under pressure* Logical problem-solver with a methodical approach to diagnostics and product issues* Comfortable using CRM/ticketing tools, diagnostic software, and standard office IT systems* Commercial awareness—understands how technical service underpins business growth and brand loyalty* Experience of working in a global and cross matrix organization* Technical understanding of Automotive Industry and Aftermarket* Commercial awareness—understands how technical service underpins business growth and brand loyalty**CAREER OPPORTUNITIES**We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with PHINIA now!Join the PHINIA team and be a part of an industry-leading company in fuel systems, aftermarket distribution, and combustion technologies. As we drive the transition to alternative fuels and hydrogen combustion, we're seeking talents who want to have a positive impact on the future of transportation. Established relationships with global OEMs and a focus on balanced and synergistic exposure among multiple markets, PHINIA is the place to be.”
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