Service Technician

Job Overview Inspects, repairs or adjusts Pella windows and doors in the field; diagnoses product issues, determines efficient resolution plans and communicates tools necessary to resolve issue (i.e. labor, parts, tools or time needed to complete) The Service Tech also strives and inspires others to achieve and maintain 100% “Very Satisfied” customers.

Responsibilities/Accountabilities:

• Performs and completes service jobs on Pella products in the field Problem solves and diagnoses difficult issues in the field Replaces glass in windows or doors; Installs items such as window shades, blinds, muntin’s, screens, etc.


• Provides Customers with helpful information on the care, operation and maintenance of their Pella products Generates and updates all service-related paperwork and file folders following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.