Service Transformation

Responsibilities:

• Lead projects to improve service efficiency, patient experience, and staff productivity.
• Analyze workflows, identify inefficiencies, and implement process improvements (e.g., Lean, Six Sigma).
• Develop and track key performance indicators (KPIs) to measure service effectiveness.
• Enhance quality initiatives, including updating patient education materials.
• Work with IT teams to integrate automation and digital tools for better patient engagement.
• Engage clinical, nursing, pharmacy, and administrative teams to drive service transformation.
• Gather patient feedback to address service gaps and improve experience.
• Develop communication plans for smooth implementation of new workflows and technology adoption.
• Support leadership in long-term service transformation strategies aligned with the organization priorities.
• Contribute to guidelines and best practices for servic...