Service Transition Manager

Job Description
Job Description
Senior Service Transition Manager
Department
Service Transition
Role Purpose
The Service Transition Manager is accountable for establishing, governing, and continuously improving the Service Transition capability across the organization.
The role ensures that all new services, clients, releases, and major changes are transitioned into live operation in a controlled, compliant, and operationally ready manner, minimizing risk to service stability, regulatory compliance, and client experience.
This role acts as the authority for transition readiness, the final gate between project delivery and Business as Usual (BAU), and the escalation point for complex or high-risk transitions.
Key Accountabilities
- Service Transition Governance & Framework Ownership
- Define, own, and maintain the Service Transition framework, standards, and policies
- Establish clear transition phases, entry/exit criteria, readiness gates, and sign-o...