Job Description
**Summary:**
Initiates equipment services and repairs by ascertaining performance problems and services requested; writes repair orders; maintains customer rapport and records. Coordinates with Shop Foreman and Supervisor on job priorities and communicates job status to customers. Pulls reports from data in Maximo and formats for readability.
**Position Responsibilities:**
+ Ascertains mechanical problems and services by listening to customer's description of symptoms; clarifies description of problems; conducts inspections; takes test drives; checks vehicle maintenance records; examines service schedules.
+ Answers incoming phone calls, assists walk-in customers, and monitors Maximo and Outlook for repair requests and customer communication.
+ Generates Maximo work orders and ascertains materials availability. Attaches job plans and assigns labor to work orders.
+ Prepares Work Orders (WO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtains approval signatures when required.
+ Coordinates with Shop Foreman and Supervisor on job priorities and assignments.
+ Acts as liaison and Point Of Contact (POC) between the Vehicle Maintenance Facility and other departments on station for service requests.
+ Documents work order progress and communicates issues with customers, Shop Foreman, and Supervisor.
+ Maintains customer rapport by providing expected time of return for equipment; answers customer questions and concerns; schedules maintenance times with customers.
+ Provides deadline reports and deferred maintenance reports to the Supervisor.
+ Maintains equipment records by recording problems, corrective actions and updating Maximo asset status.
+ May assist Shop Foreman with monitoring Maximo work order data to ensure data entry is accurate, timely, and complete. May also assist with Maximo control of material.
+ Updates job knowledge by participating in educational opportunities, responsible for reading manufacturers' publications.
+ May need to train operators of light vehicles (pick-up trucks).
+ Monitors and orders office and break room supplies.
+ Manages shop-mouse tasking, lockers, uniforms and other administrative tasks needed for shop function.
+ Enters training for department personnel in database and files documentation.
+ Maintains a safe workplace and ensures that safety is the highest priority in the workplace.
+ Performs other duties as required.
**Required Education, Experience, Certificates and Licenses:**
+ High School diploma or GED
+ Minimum four (4) years’ experience in a vehicle maintenance shop/facility.
**Expected Skills and Competencies:**
+ Must have computer experience, preferably with Windows 10 and Windows Office suite. Must be proficient with Microsoft Excel, Word, and PowerPoint.
+ Must have experience with an asset management and electronic corrective maintenance program (Maximo preferred).
+ Must have strong written and verbal communication skills.
+ Must be able to communicate well to both management and front-line service workers.
+ Must possess critical problem solving and decision-making ability.
+ Must have ability to work with minimal supervision and frequent interruptions.
+ Must be detail oriented and able to shift focus with changing priorities.
**Preferred:**
+ Degree or technical school certification preferred.
+ Experience with Fuel Master (or equivalent fuel management software) strongly preferred.
**Physical and/or Other Requirements** :
+ Willingness and ability to deploy to Antarctica for extended periods
+ Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica
+ Successful completion of drug screening and background check required by employer
+ Successful completion of Federal Background Check required by the NSF
+ Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position.
+ Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position.
+ Must participate in community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safety objectives.
+ Valid Driver’s License issued in the United States
+ Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
Initiates equipment services and repairs by ascertaining performance problems and services requested; writes repair orders; maintains customer rapport and records. Coordinates with Shop Foreman and Supervisor on job priorities and communicates job status to customers. Pulls reports from data in Maximo and formats for readability.
**Position Responsibilities:**
+ Ascertains mechanical problems and services by listening to customer's description of symptoms; clarifies description of problems; conducts inspections; takes test drives; checks vehicle maintenance records; examines service schedules.
+ Answers incoming phone calls, assists walk-in customers, and monitors Maximo and Outlook for repair requests and customer communication.
+ Generates Maximo work orders and ascertains materials availability. Attaches job plans and assigns labor to work orders.
+ Prepares Work Orders (WO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtains approval signatures when required.
+ Coordinates with Shop Foreman and Supervisor on job priorities and assignments.
+ Acts as liaison and Point Of Contact (POC) between the Vehicle Maintenance Facility and other departments on station for service requests.
+ Documents work order progress and communicates issues with customers, Shop Foreman, and Supervisor.
+ Maintains customer rapport by providing expected time of return for equipment; answers customer questions and concerns; schedules maintenance times with customers.
+ Provides deadline reports and deferred maintenance reports to the Supervisor.
+ Maintains equipment records by recording problems, corrective actions and updating Maximo asset status.
+ May assist Shop Foreman with monitoring Maximo work order data to ensure data entry is accurate, timely, and complete. May also assist with Maximo control of material.
+ Updates job knowledge by participating in educational opportunities, responsible for reading manufacturers' publications.
+ May need to train operators of light vehicles (pick-up trucks).
+ Monitors and orders office and break room supplies.
+ Manages shop-mouse tasking, lockers, uniforms and other administrative tasks needed for shop function.
+ Enters training for department personnel in database and files documentation.
+ Maintains a safe workplace and ensures that safety is the highest priority in the workplace.
+ Performs other duties as required.
**Required Education, Experience, Certificates and Licenses:**
+ High School diploma or GED
+ Minimum four (4) years’ experience in a vehicle maintenance shop/facility.
**Expected Skills and Competencies:**
+ Must have computer experience, preferably with Windows 10 and Windows Office suite. Must be proficient with Microsoft Excel, Word, and PowerPoint.
+ Must have experience with an asset management and electronic corrective maintenance program (Maximo preferred).
+ Must have strong written and verbal communication skills.
+ Must be able to communicate well to both management and front-line service workers.
+ Must possess critical problem solving and decision-making ability.
+ Must have ability to work with minimal supervision and frequent interruptions.
+ Must be detail oriented and able to shift focus with changing priorities.
**Preferred:**
+ Degree or technical school certification preferred.
+ Experience with Fuel Master (or equivalent fuel management software) strongly preferred.
**Physical and/or Other Requirements** :
+ Willingness and ability to deploy to Antarctica for extended periods
+ Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica
+ Successful completion of drug screening and background check required by employer
+ Successful completion of Federal Background Check required by the NSF
+ Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position.
+ Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position.
+ Must participate in community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safety objectives.
+ Valid Driver’s License issued in the United States
+ Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
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